Considering the fast growth of Surat and increasing demands and expectations of citizens from the city-government, Surat Municipal Corporation (SMC) has envisaged a Smart City Plan to serve citizens in an effective manner. For the corporation, to monitor different services, like night brushing; cleaning of roads; garbage collection and disposal; road repairing; health services; and illegal construction was a challenging task. This situation has led the SMC to implement a Smart City Centre. In times of exigencies, the centre is to double up as an emergency operations centre that will coordinate and execute tasks with different agencies in the city.
The SMART City Centre (SMAC Centre) is an initiative of the Surat Municipal Corporation under the Smart Cities Mission of the Government of India. The Surat Smart City Development (SSCDL), a Special Purpose Vehicle (SPV), is responsible for the execution of all Smart City Projects in Surat. Inaugurated in June 2016, SMAC centre uses ICCC platform integrated with a GIS platform with 12-13 layers for the project. This centre is linked with the CCTV project of Surat city police department that has over 650 CCTV cameras at different locations. An additional 1,000 CCTVs, proposed to be set up by the SMC soon, will also be linked to this centre.
This centre collects functional information of all the departments and public on a real-time basis. Automated sensors and systems send various data sets to the SMAC, which are analyzed to avail important information to make decisions. All the online applications and mobile applications of SMC for people-centric services would be monitored from one place at the Smart City Centre. Birth and death certificates, relevant information on development plans and essential services, including water supply, are being integrated at Smart City Centre. During the time of natural calamities like floods, officials of different departments can remain in contact through the centre.
Results and impact
With the implementation of this pilot project, SSCDL is able to monitor traffic movement, control the smart street lighting system and maintain a bird’s eye surveillance of the city from the SMAC. This centre is collecting functional information of all the departments and public on a real-time basis and helping all the departments in maintaining civic service delivery standards on a day-to-day basis.