Now, an app to register consumer grievances online

Fri, 2020-02-21 14:23 -- SCC India Staff


Six months after the launch of the command and control center under the Smart Cities Mission by the Lucknow Municipal Corporation (LMC), citizens can now register all their grievances related to any civic issue at one place.

People can lodge complaints related to electricity and water supply, garbage disposal, streetlights, stray animals and transportation with the command and control centre. To do so, they will have to install the Lucknow Smart City app available for all operating systems.

People will have to open GPS in their smartphone before lodging a complaint. The command centre runs on ‘Master System Integrator (MSI)’ technology that has an in-built log system, which will locate the exact location of the person and forward it along with the complaint to the department concerned instantly.

After registering a grievance, the complainant can keep track of it by simply entering the complaint number in the app. Built at a cost of Rs 3.5 crore, the center was formally launched on August 15. While complaints related to LMC were being entertained here, now, grievances related to all civic departments are being accepted.

The decision to construct the center was taken in 2015 under the Smart Cities Mission. The center is divided in two portions – on one floor, monitoring of traffic is being done through Integrated Traffic Management System, while the second floor is for looking after civic issues through MSI.