MP Police deploys I-CAD, reduces response time

Madhya Pradesh Police

The Madhya Pradesh Police has implemented an integrated suite of public safety software from Hexagon Safety & Infrastructure for emergency call handling, officer dispatch and incident management. Hexagon’s solution expands Madhya Pradesh Police’s incident response capabilities through map-based views of calls, events and units in the field. The agency’s field officers have in-car access to information in real time to optimise efficiency and improve situational awareness.

Hexagon’s dispatching, mobile and integration software aids the Madhya Pradesh Police in dealing with nearly 1,00,000 calls per day from 51 cities. The solution has helped reduce response times in urban areas from 30-60 minutes to 5 minutes.

“Madhya Pradesh is the second largest state in India with 51 districts and 72 million people. There are many remote areas, which have limited access and connectivity to emergency services,” said Anvesh Mangalam, Additional Director General of Police (ADGP), Madhya Pradesh Police. “Faced with geographical and infrastructure challenges, we required a world-class command-and-control system that could reduce response time and raise the quality of response in reaching distressed citizens during emergencies.”

The solution features Hexagon’s Intergraph Computer-Aided Dispatch (I/CAD), industry-leading incident management software, including mobile for public safety, and a powerful in-vehicle field application for mobile dispatching. The agency’s new dispatch system also includes EdgeFrontier, an integration platform that enables the organisation to develop interfaces to IT systems, including dispatch and other systems used by fellow public agencies, without the associated costs of custom development.

A global leader in public safety and security, Hexagon Safety and Infrastructure helps protect 1 in 12 people worldwide. Hexagon’s public safety and security solutions improve the quality, accuracy and availability of critical information, increasing performance and productivity while reducing the total cost of ownership or mission-critical IT investments.