E-governance is the future! It can make governance more efficient and more effective, and bring other benefits too. Slowly but steadily, some of the Indian states are moving from no-governance to e-governance. States like Andhra Pradesh, Chhattisgarh, Haryana and Rajasthan are leading the pack.
In fact, Andhra Pradesh and Chhattisgarh have come a long way from their peers while implementing e-governance in their respective states. In a bid to minimise the dependency on paper, the Chhattisgarh Government has automated the document management process to facilitate faster decision-making regarding citizen services in various departments. The automation was completed with the help of Chhattisgarh Infotech and Biotech Promotion Society (CHiPS), a government body.
CHiPS, in a joint venture with Oracle, deployed the Oracle WebCenter Suite Plus solution to automate document workflow processes and provide a consistent and transparent decision-making process. In fact, this has helped the Government reduce its reliance on paper documents by 75 per cent, enabling the saving of approximately $125,000 on paper and document management costs in one year, and to retrieve documents instantly from the relevant portal.
CHiPS used Oracle WebCenter Portal to create a dynamic, secure and user-friendly self-service portal to streamline document sharing and collaboration between secretariat officials. By seamlessly integrating data from the centralised content management platform into the portal, CHiPS automated its decision-making workflow for public services. This enabled officials to improve the efficiency of approval processes, and increase transparency in decision-making.
On the other hand, Andhra Pradesh is using big data and analytics to seamlessly monitor the State’s progress with its CORE Dashboard. In fact, Andhra Pradesh is the only state to use CM Dashboard technology. The CORE Dashboard is enabling the State Government to monitor category-wise key performance indicators (KPIs) of various departments/schemes in real time. Public can also check KPIs of various departments, schemes, initiatives, programmes, etc.
For instance, how much of pension amount has been released in a particular ward. The data would show with the name of the beneficiary, phone number, address, at what time and date they have taken the pension can be seen. Similarly, it is updated with the real-time data on the available ground water with visualisation. For each Ministry, there’s critical numbers right on the main tab – for Excise it is revenue, for the Forest Ministry it is the tree plantation target and so on. Each of these can be clicked on for further details.
Haryana not far behind
Besides Andhra Pradesh and Chhattisgarh, Haryana is also putting much effort to remain in the race. The Haryana Government has started using e-dashboard, which will enable the state to monitor KPIs of various departments and online services to ensure effective delivery of services and provide effective mechanism for bringing transparency. To begin with, 134 KPIs of 13 online departments and 83 offline KPIs of 14 departments have been incorporated in the dashboard.
The e-Dashboard application is fully automated and integrated with departments which have electronic database and applications. The 13 online departments or services whose KPIs have been incorporated in the dashboard are Revenue (land records, citizen certificates, court cases), centralised file movement system, CM announcements monitoring system, health, Haryana Urban Development Authority (HUDA), Public Health and Engineering, Social Justice and Empowerment, Transport, Finance and Education (secondary).